Product Support

Technical Specifications

Multiple resolutions

4K/15fps: up to 3840x2160 pixels
1080p/30fps: up to 1920 x 1080 pixels
720p/30fps: up to 1280 x 720 pixels
Focus type: Autofocus
Lens type: Glass
Built-in mic: stereo
Diagonal field of view (dFoV): 78°
Digital zoom: 5x


Compatible with

Windows® 8 or later (Windows 8 or higher required for resolutions greater than 1080p)
macOS® 10.10 or later
ChromeOS 29.0.1547.70 or later
2 GB RAM or more needed for 1080p video streaming
1 GB is typically needed for streaming 720p

One USB 2.0 or USB 3.0 port (4K recording and streaming requires a USB 3.0 port and compatible third party software)

Works with popular calling platforms

Common problem:
Please follow the steps below to troubleshoot the issue:
1. Insert the USB interface of the webcam into the USB3.0 interface of the computer motherboard. (Note: Please do not use HUB for docking. HUB cannot support 4K due to low bandwidth)
2. Open "My Computer" -> "Management" -> "Device Manager" to check whether the installation is correct. As shown in the picture: